About the job
Salary: Negotiable
Working Hours: Monday – Friday + Saturday on a Rota
Join a prestigious and dynamic main dealership located in Norwich, Norfolk. Our client is known for their unwavering commitment to delivering exceptional customer care and is on the lookout for a skilled and experienced Workshop Controller to enhance their team.
The ideal candidate will possess a warm demeanor and an engaging personality, coupled with meticulous attention to detail to ensure the highest levels of customer satisfaction. A valid driving license is essential for this position.
Role Overview:
As a Workshop Controller, you will oversee and optimize workshop efficiency, utilizing available resources and personnel to maintain high productivity levels. By leading from the front, you will ensure that the dealership provides courteous, professional, and advisory services to customers, aiming for complete satisfaction.
Key Responsibilities:
• Assess daily workshop hour availability and communicate workload capacity with Service Reception.
• Track progress on each allocated job and keep customers informed in collaboration with Service Reception.
• Monitor all workshop orders through the Parts department, ensuring timely management of outstanding work and ordered parts.
• Ensure all relevant documentation is processed by the appropriate department.
• Relay all paperwork for completed work to the Tester and organize any additional tasks if necessary.
• Assist and guide team members in resolving technical and job-related issues.
• Provide training and practical experience to workshop apprentices to meet skill test requirements.
• Adhere to manufacturer policies and procedures regarding warranties.
• Deliver exceptional customer service consistently while motivating your team.

