About the job
About the Role
As a Visual Merchandiser at H&M, you play a pivotal role in crafting an inspiring and cohesive shopping experience. By adhering to our visual standards and demonstrating commercial excellence, you will be tasked with executing visual merchandising, styling, and commercial curation in alignment with our brand's guidelines. Your awareness of fashion trends and competitor movements will empower you to equip your colleagues with vital information while coaching and developing the store team, ultimately enhancing our customer service quality.
A Day in the Life
Your day at H&M will be dynamic and engaging, with responsibilities that include:
Customer Sales & Profit
- Enhancing the overall OMNI customer experience through effective visual and commercial strategies.
- Positively representing H&M during customer interactions.
- Planning and organizing your workload in collaboration with Store Management and the Area Visual Manager.
- Launching and maintaining global campaigns and promotional activities in accordance with brand standards.
- Ensuring optimal garment care and stock levels while providing feedback on product allocation.
- Analyzing sales reports (KPIs) to identify visual and commercial opportunities in collaboration with management.
- Implementing actions to boost customer satisfaction and achieve sales targets.
- Adhering to all operational routines, legal requirements, and communication protocols with the store team.
Fashion & Trend Awareness
- Staying updated with the latest fashion trends, styles, and influential brands.
- Allocating time to understand trend theory and styling techniques that anticipate customer needs and enhance their shopping experience.
Team & Development
- Inspiring and educating your store teams about seasonal changes and fashion trends.
- Coaching the store team to enhance their visual and commercial presentation skills.
- Supporting daily routines to ensure consistent visual and commercial standards while maintaining excellent customer service.

