About the job
Embrace the Future of E-Commerce with Whatnot!
Whatnot stands as the leading live shopping platform across North America and Europe, where users can buy, sell, and discover their favorite items. We are revolutionizing e-commerce by merging community, shopping, and entertainment into a unique marketplace. Our remote and co-located teams, inspired by innovation and guided by our core values, are located in the US, UK, Germany, Ireland, and Poland, as we collaboratively shape the future of online marketplaces.
Our diverse offerings range from fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants. Our live auctions cater to every interest.
As one of the fastest-growing marketplaces, we seek innovative, forward-thinking problem solvers across all departments. Stay updated with Whatnot through our news and engineering blogs, and join us in empowering individuals to turn their passions into businesses while fostering community through commerce.
Role Overview
Join our high-impact Trust & Risk team, dedicated to ensuring Whatnot remains a safe and trustworthy platform for both buyers and sellers. As a Trust & Risk Specialist, you will serve as the first line of support, assisting customers with urgent issues related to the Whatnot platform.
Deliver exceptional inbound email support to our German-speaking users facing trust and safety challenges.
Effectively de-escalate situations and educate customers through clear and precise communication, ensuring successful resolutions and enhanced marketplace safety.
Conduct thorough investigations into complex Trust & Risk cases, maintaining a focus on customer satisfaction.
Act as the escalation point for issues requiring an in-depth understanding of cultural nuances and language.
Collaborate with other departments to research and resolve outstanding inquiries.
Systematically address a backlog of open issues and monitor key operational performance metrics.
Represent Whatnot with professionalism and integrity.
Utilize data to review key metrics and make informed decisions.

