About the job
Job Description
Key Responsibilities:
- Support the Operations and Logistics department.
- Manage shipment scheduling, planning, updates, and tracking.
- Organize and oversee international freight shipments from inception to completion.
- Coordinate transportation logistics with overseas suppliers, domestic trucking firms, and international shipping carriers to ensure safe and timely delivery.
- Provide clients with updates on shipment schedules and status as necessary.
- Perform filing and data entry tasks.
- Collaborate with various company departments to ensure prompt shipping.
- Address customer service inquiries related to shipment discrepancies, damages, or service quality issues.
- Ensure compliance with customs/import/export regulations in a timely and accurate manner.
- Additional duties may be assigned as needed to achieve departmental or company goals.
- Re-engage existing leads to confirm interest and progress in international shipping, forwarding to sales for further assistance.
Required Skills and Qualifications:
- Proficient knowledge of Microsoft Office Suite, including Word, Excel, and OneDrive.
- Strong attention to detail and organizational skills, with high accuracy in managing electronic and paper records.
- Excellent communication skills, particularly via telephone and email.
- Ability to work collaboratively with different departments to meet company objectives.
- Capable of working under pressure and managing multiple priorities effectively.
- Willingness to adapt and learn new technologies.
This company is committed to providing equal employment opportunities to qualified candidates without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law. Critical Connection, Inc. prohibits and does not tolerate discrimination or harassment.