About the job
About Carvana
At Carvana, we redefine the car buying experience. Our mission is to eliminate the traditional hassles of purchasing a vehicle, prioritizing customer satisfaction above all else. By creating a seamless, no-pressure online platform, we empower customers to buy and sell cars effortlessly. With thousands of vehicles at their fingertips and immersive 360-degree views of each car, our customers enjoy a streamlined process that saves them time and money. Our dedicated Customer Advocates deliver vehicles straight to customers' driveways or meet them at our unique coin-operated car vending machines, making car ownership accessible and enjoyable.
To learn more about our innovative approach, check out our company introduction video.
About the Team and Position
Joining Carvana’s Market Operations means stepping into a dynamic, collaborative environment where teamwork thrives. We seek motivated individuals ready to embrace challenges, mentor peers, and contribute their unique perspectives to our diverse workforce.
What You’ll Be Doing
- Inspire and lead a team of Market Leaders across various locations in the U.S.
- Ensure a balance of execution, process enhancements, and exceptional customer service.
- Facilitate the launch and expansion of Carvana markets and car vending machines.
- Maintain operational excellence while strategizing for future growth.
- Collaborate with leadership and teammates to drive significant outcomes.
- Recruit, onboard, and train Customer Advocates and Market Leaders, providing them with the necessary resources for success.
- Regularly travel to markets for on-site visits, reinforcing our culture and performance standards.
- Work cross-functionally with various departments, including Logistics.