About the job
Transform9 is leading the charge in transforming healthcare accessibility and patient communication through our innovative conversational agent platform. Our mission is to ensure seamless connections between patients and healthcare providers, enhancing both access and overall experience. We are in search of a committed Technical Support Engineer to become an integral part of our team, playing a crucial role in providing outstanding support to our clients and their users. In this role, you will troubleshoot technical concerns, deliver solutions, and guarantee the smooth functioning of our platform for healthcare professionals and patients alike. You will collaborate closely with our development and product teams to identify and resolve bugs while also contributing to the enhancement of our support documentation and resources.
Key Responsibilities
- Act as the primary contact for technical support inquiries from clients, resolving issues in an efficient and professional manner.
- Troubleshoot and diagnose technical challenges related to the Transform9 platform and its integration within client systems.
- Provide prompt and effective solutions to boost user satisfaction and uphold high service levels.
- Document support tickets, track issues, and communicate clear updates to clients throughout the resolution process.
- Work with internal teams to escalate issues and give feedback on platform functionality for continuous enhancement.
- Assist in the creation and upkeep of support materials, FAQs, and training resources for client teams.

