About the job
Who Are We?
Postman stands as the premier API platform globally, utilized by over 45 million developers and more than 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers and professionals worldwide in creating an API-first world by simplifying every aspect of the API lifecycle and enhancing collaboration, enabling users to develop superior APIs at a faster pace.
Headquartered in San Francisco, Postman operates offices in Boston, New York, Austin, Tokyo, London, and Bangalore—our founding city. We are a privately held company backed by esteemed investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more at postman.com or connect with us on X via @getpostman.
P.S: We recommend reading The "API-First World" graphic novel to grasp our broader vision at Postman.
The Opportunity
We are looking for a Technical Support Engineer to join our dynamic team and provide exceptional service for a leading global SaaS company with millions of users. In this role, you will interact with customers, both technical and non-technical, across various support channels, including phone support. Proficiency in programming languages such as JavaScript, Node.js, and PHP is highly valued. We encourage applicants from diverse backgrounds, including those without direct customer-facing experience, to apply.
Location Requirement: This position is available for candidates based in Austin, TX or New York, NY.
Timezone Alignment: This role is aligned with US Eastern Time (ET).
What You’ll Do
- Become a technical expert on the Postman platform.
- Own customer-reported issues and ensure their resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer challenges.
- Collaborate with engineering, product, and customer teams to accelerate issue resolution.
- Streamline processes, conduct experiments, maintain internal tools, and create proofs-of-concept for users.
- Contribute to our FAQs, which serve as a knowledge base for our customers.
- Engage with Postman’s developer community of over 15 million through our support channels and our public GitHub issue tracker.
- Meet key metrics related to customer satisfaction, responsiveness, and iterative improvements.

