About the job
Alarm.com empowers millions of homes and businesses with a robust cloud platform that seamlessly integrates security systems, cameras, IoT devices, and partner ecosystems into one cohesive and reliable experience. Our engineering team excels across embedded systems, cloud services, distributed infrastructure, and extensive partner integrations.
Role Overview
The Strategic Partner Excellence (SPX) division is pivotal in ensuring the technical and operational success of Alarm.com’s key SaaS partnerships. We are seeking a Technical Program Manager to spearhead cross-team initiatives, guarantee the reliability of partner-facing systems at scale, and contribute to the development of a cohesive, reusable platform for partner integrations.
This position demands strong technical expertise, exceptional program leadership abilities, and the capacity to collaborate across Product, Engineering, Operations, and Support teams. While you won’t be coding, you will possess a profound understanding of how distributed systems interact, the behavior of APIs and event flows, and the essence of genuine partner success in a production environment.
Impact of This Role
You will provide structure, clarity, and leadership in executing partner initiatives by:
- Facilitating partner discovery, aligning scopes, and fostering a shared understanding across teams
- Translating partner requirements into actionable technical plans and timelines
- Creating alignment across various engineering teams and ensuring all dependencies are well understood
- Defining the monitoring, alerting, and operational insights necessary for maintaining partner health
- Establishing success metrics that extend beyond SLAs to reflect authentic customer and partner outcomes
- Ensuring that the appropriate teams are responsible for their respective tasks and that partner commitments are both predictable and sustainable
Individual Contributor Leadership Scope
This is an individual-contributor role. You will lead programs and influence teams across Engineering, Product, and Operations, though you will not have direct reports. Your leadership will manifest through clarity, alignment, decision facilitation, and cross-team collaboration.
Key Responsibilities
Program Leadership
- Lead multi-team engineering programs...

