About the job
Become a valued member of Novibet as a Technical Operations Analyst!
Are you passionate about Technology and eager to play a pivotal role in a vibrant, expanding organization? If you thrive in a fast-paced environment, we invite you to explore this exciting opportunity.
About Us
Established in 2010, Novibet is a leading GameTech company with operations across Europe, the Americas, and various countries including Greece, Brazil, Ireland, and New Zealand. With over 1,200 employees and offices in Greece, Malta, Brazil, and Mexico, we are dedicated to remaining at the forefront of technological innovation, consistently enhancing the online gaming experience for our growing customer base.
Why Choose Novibet?
At Novibet, we empower our team members to excel, focusing on growth and continuous learning. Join a community of innovative thinkers and problem solvers who adapt to new challenges and contribute to an inclusive and supportive workplace culture.
Join our global team of over 1,200 professionals who value collaboration, creativity, and personal development.
Your Role:
As a Technical Operations Analyst, you will be an integral part of our team, providing essential support for internal processes and business teams on our platform. You’ll collaborate closely with a friendly, dedicated group of professionals, tackling complex problems and ensuring swift results. Your responsibilities will encompass all facets of troubleshooting critical 24/7 client operations.
Key Responsibilities:
- Deliver first-level technical support to address, investigate, and resolve escalated incidents and service requests via our internal Service Management system.
- Facilitate escalation to internal support teams for issues that require further resolution and monitor incidents until they are resolved.
- Implement the incident management process to restore services and normalize platform operations as quickly as possible (using Atlassian Jira ITSM).
- Engage in proactive monitoring of live production environments and manage events based on internal dashboards and alerts generated by monitoring tools (Prometheus, Grafana).
- Conduct tests to identify and confirm application defects and issues with external service providers, coordinating with relevant stakeholders.
- Collaborate with development teams to investigate and retrieve real-time production logs (ELK Stack - Kibana).
- Execute IT operations procedures efficiently to support the team’s objectives.

