About the job
About Hook
At Hook, we are dedicated to revolutionizing customer growth by leveraging the power of AI and Machine Learning. Our innovative solutions empower businesses to accurately predict revenue, foster customer loyalty, and extract significant value from their existing clientele.
As a Series A company, we proudly ranked 33rd out of 100 on the Sifted fastest-growing startups. Having secured multi-million dollar funding from renowned investors like Balderton Capital and Lightspeed, we serve a prestigious clientele that includes some of the fastest-growing companies globally. We are on the lookout for ambitious individuals who are excited to contribute to our vision of transforming customer engagement and creating a top-tier workplace for exceptional talent.
As a Technical Implementation Consultant at Hook, you will play a pivotal role in enabling customers to realize value swiftly. You will be responsible for the entire implementation lifecycle, ensuring that initial setups lead to long-term success. Your tasks will include analyzing complex datasets, managing projects meticulously, and guiding customers through smooth onboarding processes, ultimately enhancing their experience with Hook.
Your Responsibilities
- Manage the complete implementation lifecycle of Hook, from initial kickoff to successful go-live, ensuring all teams maintain the highest standards.
- Serve as a technical consultant by understanding customer objectives, mapping success criteria, and configuring Hook to maximize business impact.
- Shape the data that fuels Hook’s machine learning models in collaboration with our data science team to optimize performance and deliver actionable insights.
- Maintain organization, structure your daily activities effectively, and prioritize tasks to keep implementations on schedule.
- Adhere to stringent 28-day implementation timelines, balancing speed and quality throughout each rollout.
- Provide expert advice on utilizing Hook’s features for renewal forecasting, time management, and process automation, facilitating quick wins for customers.

