About the job
Join Mirantis as a Technical Account Manager in a vital, client-facing role dedicated to navigating enterprise clients through intricate production infrastructure challenges, ensuring operational excellence across our platforms. In this position, you will act as the primary technical owner for a suite of enterprise clients leveraging Mirantis solutions in live environments.
Your responsibilities will include guiding clients through incidents, upgrades, and architectural decisions, ensuring their platforms are stable, high-performing, and ready for future expansions. You will collaborate with Support, Engineering, and Customer Success teams, serving as a trusted technical advisor to client engineering teams and senior stakeholders managing mission-critical systems.
Additionally, you will lead strategic account reviews, presenting platform health and risk assessments to executives, and offering recommendations that steer operational direction and long-term platform strategies.
Success Metrics:
- Outstanding SLA performance and a measurable decrease in escalations.
- Exceptional client satisfaction (CSAT > 95%), driven by technical credibility and strategic insights.
- Reduction in repeat incidents through proactive, systemic platform enhancements.
- Boosted client confidence and effective integration of Mirantis platforms.
- Clear, actionable results provided during QBRs and strategic account sessions.

