About the job
At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards and consistently strive to meet them, ensuring that all our endeavors reflect our commitment to quality and care. We tackle every challenge with ambition and dedication, holding ourselves accountable to deliver exceptional results. Joining Appian means becoming part of a passionate team focused on achieving significant goals together.
We are on the lookout for a Technical Account Manager, Advisory Solutions (internally referred to as 'Customer Success Manager') to become part of our dynamic team. You will act as a strategic advisor to empower leading organizations to revolutionize their operations through process applications designed on Appian’s innovative software platform, which leverages AI, robotic automation, Data Fabric, and other cutting-edge technologies. Your role will involve understanding our customers' business objectives deeply, building impactful relationships with stakeholders at various levels, and establishing yourself as a trusted advisor and enabler of their success.
By combining your insights into customer needs with your technical and business acumen, along with the expertise you will gain regarding Appian’s capabilities, you will help clients realize their unique goals through collaborative engagement with internal and external partners. Your responsibilities will include ensuring progress towards key customer outcomes and identifying and mitigating different risks to customer success, including business, program, implementation, technical, project, adoption, and engagement risks.
This position is based at our headquarters in McLean, VA. Appian thrives on a culture of in-person collaboration, which we believe is essential to our mission of being the best. Employees in this role are expected to be present in the office 4 to 5 days a week to nurture this culture, enhance collaboration through shared ideas and teamwork, and maximize opportunities to connect with the talented individuals across Appian. While direct customer interactions are a priority, we also believe that the office environment fosters more opportunities to celebrate achievements, collaborate effectively, and forge strong inter-team relationships.
Key Responsibilities:
- Identify and shape each customer’s business objectives, translating them into prioritized, actionable plans, and drive execution in close partnership with stakeholders.
- Facilitate customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Position yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities with the evolving strategies of customers.

