About the job
We are seeking a proactive and experienced Team Manager for our Operations Department within the renewable energy sector. The ideal candidate will lead our operational teams in a dynamic environment, ensuring seamless coordination across internal functions, optimizing operational efficiency, and maintaining high-quality standards through effective leadership, KPI governance, and continuous improvement.
Main Responsibilities:
- Lead, motivate, and develop the team through coaching, feedback, and growth plans.
- Set clear objectives, monitor performance, and address gaps with targeted action plans and training.
- Oversee daily operations, ensuring operational continuity, quality, and adherence to deadlines.
- Plan and balance workloads and priorities to ensure operational continuity and deadline compliance.
- Define and monitor team KPIs (productivity, quality, SLA/processing times, escalation, customer satisfaction) and drive continuous improvement initiatives.
- Manage escalations and complex issues, fostering a positive and productive work environment.
- Collaborate with Sales, Operations, Engineering/Tech, and Customer Care to align end-to-end processes and objectives.
- Provide periodic reports to management detailing results, risks, root causes, and action plans.
- Ensure data quality and completeness in CRM/ticketing systems and promote the adoption of work tools.

