About the job
The Community Defense team is integral to enhancing DoorDash's operational excellence by managing background checks, inbound appeals, and screening functions. In the fast-paced world of on-demand food delivery, we face unique challenges to ensure that our services meet the highest standards for Customers, Dashers, and Merchants.
Our Community Defense team serves as a frontline protector of the experience offered to Customers, Merchants, and Dashers, tackling logistical challenges head-on. Your contribution will help us maintain and strengthen our relationships both internally and externally while safeguarding the DoorDash brand. Collaborating with stakeholders, you will address escalations, monitor daily quality metrics, improve response times, and drive efficiency through tool utilization. This is a remarkable opportunity to join a rapidly growing team dedicated to enhancing the quality of DoorDash’s operations.
About the Role
In the role of Team Lead for our Community Defense Team, you'll take charge of managing frontline agents who are committed to delivering unparalleled service to our Dashers, who are vital to our business success. Your leadership, operational expertise, and problem-solving skills will shine as you oversee daily operations and strive to meet ambitious quality and productivity targets for your team. You will also gain in-depth knowledge of our workflows, serve as a key escalation point, and work to identify process efficiencies while sharing best practices.
This hands-on leadership position requires you to cultivate collaboration, foster talent development, and resolve issues in real-time. As this role mandates presence in our Tempe corporate office for effective coaching and cross-functional teamwork, candidates must reside within 50 miles of Tempe, Arizona. In-office schedules will vary based on business needs, so please consult your recruiter for current arrangements. Additionally, travel to DoorDash offices and partner sites, both domestically and internationally, will be required.
You will report directly to a Supervisor of Community Defense within our Trust and Safety Organization.

