About the job
***Requires an active TS/SCI Security Clearance with the ability to obtain a CI Poly****
Your Impact:
We are on the lookout for a skilled IT Engineer specializing in Microsoft Enterprise Systems Administration to join our dedicated team in support of a prestigious Federal Intelligence Agency contract. Joining us means being part of a talented group of professionals where you will have the opportunity to enhance your skills while enjoying a competitive salary along with generous health and personal benefits. Your primary responsibilities will include providing Tier II support for maintaining a large-scale Enterprise environment that encompasses multiple Microsoft-based networks across various security enclaves within a hybrid (Windows & RHEL) framework.
Your Responsibilities:
- Provide System Administrative Advisory services, including management of Windows and Linux workstations on EVDI and physical platforms:
- Troubleshoot application functionality, crashes, and performance issues; investigate user performance and collaborate with external teams to enhance user experience.
- Assist customers with Tier II incident resolution for both Linux and Windows applications.
- Deliver remote end-user desktop support while identifying, analyzing, and resolving system incidents through both short-term workarounds and long-term solutions.
- Respond to escalated service desk/team requests effectively.
- Communicate proficiently (both orally and in writing) with various stakeholders and work collaboratively within both small and large team environments.
- Demonstrate willingness to provide initial triage, response, and notifications for incidents while participating in special projects as required.

