About the job
Unleash the Power of AI Workflow Automation.
At n8n, we are pioneers in open workflow orchestration, enabling technical teams to combine the flexibility of coding with the speed of no-code solutions. Our innovative platform, supported by a vibrant community and over 500 integrations, is redefining how systems interact and driving impactful change.
Founded in 2019, we have expanded to a diverse team of more than 220 members across Europe and the US, all anchored by our creative spirit in Berlin. We have:
- Built a community of over 650,000 active developers and builders.
- Achieved 145k+ GitHub stars, ranking us among the Top 40 most popular projects globally.
- Been recognized as one of Europe's most promising privately held SaaS startups, ranking 4th in Sifted’s 2025 B2B SaaS Rising 100.
- Secured $240 million in funding to date, including a recent $180 million Series C, leading to a $2.5 billion valuation.
We invite you to explore n8n—whether you're technical or not—and share your first workflow screenshot with us at app.n8n.cloud/register.
As we embark on this exciting journey, we are establishing a Tier 2 Support team to provide expert technical assistance for escalations and specialized troubleshooting for our Enterprise Standard customers. In this pivotal role, you will serve as the liaison between Product Support and Engineering, ensuring that complex issues are addressed swiftly and effectively. Your responsibilities will include investigating technical challenges, developing playbooks, and enhancing documentation and tools, thereby bridging the gap between scalable support and personalized customer service.
Your Impact:
- Manage escalations from Product Support while delivering advanced technical assistance.
- Analyze, reproduce, and resolve intricate technical issues across the n8n ecosystem.
- Collaborate with Enterprise Support on high-impact issues affecting valued customers.

