About the job
Our Mission
Healthcare should be tailored for patients, yet it often falls short. Patients find themselves navigating outdated insurance directories, enduring long hold times, and waiting weeks for appointments—only to be met with unexpected bills. Unlike other industries where poor service leads to failure, healthcare often leaves patients with little choice. Our goal is to empower patients and transform this experience.
At Zocdoc, we’ve revolutionized healthcare by creating a premier marketplace that facilitates easy access to both in-person and virtual care across all 50 states, encompassing over 200 specialties and 12,000 insurance plans. By enabling patients to see and select their care options, we empower them and aim to make healthcare competitive like any other consumer sector. This shift will ultimately enhance quality and reduce costs.
With 18 years of experience and a leading position in our industry, we believe this is just the beginning. If you thrive on tackling significant and complex challenges alongside intelligent, driven, and collaborative colleagues, we invite you to explore this opportunity.
Your Impact on Our Mission
In the role of Staff Site Reliability Engineer, you will take on the leadership of our India DevOps team, focusing on automation, reliability enhancements, patch management frameworks, CI/CD lifecycle development, and secure container practices. You will establish the technical direction, collaborate across engineering teams, and elevate operational excellence through strategic tooling, guidance, and impactful implementations.
At Zocdoc, we maintain high expectations for our Staff SRE roles. This position demands a profound understanding of systems, a strong sense of ownership, and the ability to influence without direct authority. Ensuring continuous uptime and efficient incident management is critical for our patients and providers who rely on our platform for quality care for themselves and their families. You will play a pivotal role in advancing our patching strategies, cost management frameworks, scanning processes, and infrastructure automation, ensuring Zocdoc operates a secure, scalable platform that meets the growing demands of our users.

