About the job
About Us
Tavus is an innovative research lab at the forefront of human computing technology. We are dedicated to developing AI Humans—a revolutionary interface that bridges the gap between human interaction and machine efficiency. Our cutting-edge real-time human simulation models empower machines to see, hear, and respond authentically, facilitating genuine, face-to-face conversations. By merging human emotional intelligence with machine reliability, AI Humans become trusted agents accessible 24/7, fluent in every language, and adaptable to user needs.
Envision an affordable therapist, a personal trainer that aligns with your schedule, or a team of medical assistants providing personalized attention to every patient. Tavus enables individuals, enterprises, and developers to create AI Humans that connect, comprehend, and act with empathy at scale.
As a Series B company, we are proud to be backed by esteemed investors including Sequoia Capital, Y Combinator, and Scale Venture Partners.
Join us in shaping a future where humans and machines can truly understand one another.
The Role
We are on the lookout for a proactive and resourceful Solutions Engineer who is passionate about facilitating customer success. In this pivotal role, you will be integral to our Sales and Customer Success teams, guiding customers from initial excitement to fully realized solutions. Your technical expertise will enable you to engage in detailed discussions with developers and key decision-makers. Beyond closing sales, you will ensure seamless solution design and integration, collaborating closely with customers on technical implementations, customizations, and troubleshooting.
Your mission extends beyond problem-solving; you will also focus on proactively preventing issues. If you thrive in tackling complex technical challenges, enjoy empowering customers to accelerate their projects, and aspire to enhance the developer experience in an AI-driven environment, we would be excited to connect with you.
A solid engineering background, a customer-centric outlook, and an ability to balance quick responses with careful execution are essential in this role. Essentially, you will be at the forefront of "debugging the future"—supporting top startups and enterprises as they navigate their journeys.

