About the job
About Smallest.ai
At smallest.ai, we are at the forefront of revolutionizing enterprise communication through cutting-edge AI-powered voice agents. Our vision is to reshape how organizations navigate complex interactions, providing an automation experience that feels genuinely human. Supported by prominent investors from the US, we are rapidly expanding our footprint in both the US and India, focusing on sectors such as BFSI, Financial Services, and Fintech.
About the Role
As a Solution Architect, you will be pivotal in translating customer requirements into robust AI solutions. Your role will involve designing engaging conversational journeys, defining integration specifications, and ensuring delivery aligns with our commitments—collaborating closely with Implementation Engineers, Product teams, and Sales. This position is perfect for individuals who thrive on hands-on technology engagement while directly influencing customer success.
Key Responsibilities
Lead discovery and solution scoping sessions with Indian enterprise clients.
• Design intuitive conversational flows and align both internal and external stakeholders on strategic approaches.
• Develop concise documentation (flows, assumptions, timelines) and secure necessary approvals.
• Shape data and integration strategies; pinpoint reusable patterns for scalability.
• Collaborate with Delivery and Implementation Engineers on acceptance criteria and change management processes.
• Provide valuable feedback to Product and Engineering teams based on customer insights.
What We’re Looking For
A passion for engaging with customers, iterating on solutions, and delivering customized support.
• Enthusiasm for AI, emerging technologies, and voice-first innovations.
• Proficiency in Python, combined with strong debugging and integration capabilities.
• Familiarity with common integration patterns (APIs, middleware, enterprise SaaS systems).
• Proven experience working with enterprise clients in BFSI, Fintech, or Financial Services.
• Strong empathy towards customers, sales, and product teams.
• Outstanding presentation, communication, and client-service skills.
Success Metrics
Clearly defined, approved solution scopes prior to development.
• Minimal changes required during the implementation phase.
• High levels of customer satisfaction and smooth delivery transitions.

