About the job
Summary: As a Shift Leader at Domino's, you will play a crucial role in the daily operations of our store, ensuring that we meet our goals in sales, cost management, employee retention, and customer satisfaction. Your leadership will help maintain our standards of food quality, cleanliness, and sanitation.
Key Responsibilities:
- Support the Manager on Duty (MOD) with leadership and operational tasks.
- Uphold exceptional customer service standards during peak hours.
- Foster clear communication with management and team members.
- Greet customers warmly and take their orders efficiently.
- Deliver outstanding service to promote customer loyalty and repeat business.
- Assist in shift management and staff scheduling.
- Clearly outline daily job assignments for the team.
- Oversee pre-close tasks and ensure service and food quality are maintained.
- Manage cash handling duties, including register counts and coupon tracking.
- Follow all waste tracking protocols and food/labor cost best practices in the kitchen.
- Encourage upselling of additional menu items.
- Become proficient with Point of Sale (POS) systems for streamlined order processing.
- Handle cash and credit transactions accurately and swiftly.
- Ensure safe food preparation and presentation according to company standards.
- Assist with inventory control and stock replenishment.
- Build rapport with customers through friendly service and appreciation.
- Address customer complaints promptly and professionally.
- Cross-train team members to promote versatility and efficiency.
- Proactively seek additional tasks when duties are completed.
- Assemble and label boxes and promotional materials as needed.
- Prepare a variety of pizzas and other menu items with precision.
- Measure ingredients accurately for food items.
- Read and interpret order slips or verbal instructions for order preparation.
- Maintain cleanliness and organization of workstations and display cases.
- Effectively transfer supplies between storage and work areas.
- Pack, weigh, and label products as per requirements.
- Notify supervisors of any food shortages.