About the job
About Us:
At Ping Identity, our mission is to create secure and seamless digital experiences for all users, a vision we call digital freedom. This ethos doesn't just guide our customer interactions; it shapes our company culture as well. We invite individuals to join us in cultivating an environment where digital freedom is celebrated.
Our intelligent cloud identity platform empowers users to shop, work, bank, and engage with confidence—free from friction and fear.
While safeguarding digital identities is central to our technology, fostering individual identities is core to our culture. We champion every identity. Our core value of Respect Individuality encourages us to embrace our differences, allowing everyone to bring their authentic selves to work.
Headquartered in Denver, Colorado, with a global presence, we cater to the largest and most demanding enterprises worldwide, including over half of the Fortune 100. At Ping Identity, we are redefining perceptions of cybersecurity, digital experiences, and identity and access management.
As a Senior Technical Support Engineer, you will tackle complex support issues for our global clientele using products such as PingAM, PingDS, PingAIC, PingGateway, PingIDM, and various integration kits. Our accomplished Support team welcomes new industry talent to join the Ping family.
The Global Support Organization serves as the primary point of contact between Ping and our esteemed customers and partners. Operating on a follow-the-sun, multi-site model, we engage with our partners and customers 24/7, assisting them with services that impact both their workforce and clientele. Your role will report to the Team Manager, and we have established a career ladder within support to ensure growth opportunities for all personnel.

