About the job
Join Securly as a Senior Technical Support & Enablement Engineer
Securly, the leading provider of AI-driven student safety and wellness solutions in the K–12 sector, safeguards over 20 million students in more than 20,000 schools worldwide. Our goal is to cultivate safer and more nurturing educational environments by proactively identifying risks and enhancing student wellbeing while providing educators with valuable insights.
In the UK and EMEA regions, we collaborate with educational institutions and Multi-Academy Trusts (MATs), working alongside trusted Value-Added Resellers (VARs) to offer secure, dependable technology that fosters effective digital learning.
The Support team plays a vital role in our mission, ensuring our platform is reliable for schools and partners every day.
Role Overview
As a Senior Technical Support & Enablement Engineer, you will be a key technical partner for schools and VAR partners across the region. Your primary focus will be on technical support and case ownership, while also assisting with deployments and enhancing the implementation and support of Securly solutions over time.
You will work directly with educational institutions and VAR partners to troubleshoot issues, support implementations, and guarantee successful product adoption. Besides resolving technical challenges, you will identify recurring issues and help improve partner capabilities while minimizing ongoing support demands.
This position has a significant VAR-facing component. You will provide support to reseller technical teams during deployment and ongoing service delivery while also addressing technical issues for schools directly.
You will manage cases from start to finish—handling each ticket with the responsibility and organization of a project. This role will involve a mix of reactive support work and hands-on deployment assistance, with opportunities for partner enablement and continuous improvement.
Success will be evaluated based on the quality of resolutions, adherence to service level agreements, partner confidence, a reduction in recurring issues, and consistent customer satisfaction.
Location: United Kingdom (Remote)
Employment Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday during standard business hours with a 1-hour unpaid lunch break
Salary: £65,000 per annum

