About the job
About the Opportunity
As a Senior Solution Architect at Contentful, you will serve as a trusted advisor to technologists, developers, content creators, and project managers. You will collaborate with international teams post-sale, providing technical guidance and product expertise that empowers customers to make informed decisions and achieve success. Expect to travel for on-site visits up to 25% of the time.
What to Expect?
- Deliver technical enablement on product platform features to customers while offering consultative advice on specific implementation use cases.
- Identify and propose comprehensive solution designs to address complex business challenges after conducting customer discovery sessions.
- Stay informed about Contentful product developments, synthesizing these insights into best practices, workshops, and enablement materials.
- Develop prototypes or code examples to streamline customer onboarding and support various projects.
- Maintain foundational knowledge of technologies relevant to Contentful and keep abreast of industry trends.
- Continuously gather and communicate customer product feedback to Product Management, Engineering, and Marketing teams.
- Assist engagement managers with quoting and scoping Statements of Work (SOWs).
- Collaborate with Sales, Customer Success Managers, and Solution Engineers to ensure a seamless customer experience with Contentful.
- Invest in your professional development through training, reading, and mentorship opportunities.
In this role, you will closely work with Technical Project Managers on customer accounts implementing Contentful. You will engage cross-functionally with Customer Success Managers, Account Executives, Support, and Solution Engineers to ensure customer success. You will also identify, report, and manage risk while adapting to customer needs in real-time.
Your hands-on experience with customers will provide valuable insights to our Product Management and Engineering departments, enhancing our understanding of user interactions with our product and informing our development efforts.

