About the job
Since our inception, Possible Financial Inc. has transformed the landscape of small-dollar loans, providing over $1 billion in funding to more than 1.5 million customers, issuing over 4 million loans, and helping our clients save over $650 million.
At Possible, we are pioneering a new approach to consumer finance, aiming to assist our customers in avoiding debt rather than profiting from their financial struggles. As a Public Benefit Corporation, our mission is to empower communities by unlocking economic mobility through affordable credit solutions designed to enhance financial well-being for generations. Join the team committed to turning this vision into reality.
Team Introduction
Our mission at Possible is to develop financial products that enhance the financial health of everyday Americans. Exceptional products are only impactful if they function reliably; thus, our response to issues is as critical to customer experience as the features we deliver.
The Product Operations team is newly established and specifically designed to tackle this challenge. We serve as the frontline defense when issues occur, ensuring they happen less frequently moving forward. Our responsibilities include managing the internal tools used by our operations team, overseeing the AI-driven support agent that addresses customer inquiries, and handling the incident management process that keeps our product running seamlessly.
This team has emerged as Possible reached a pivotal point in its growth: operational excellence can no longer be a secondary task distributed across product teams — it requires a dedicated focus and leadership. You will collaborate with a dedicated Engineering Manager and a team of engineers who are ready to innovate. The objective is clear: reduce the operational strain on the organization, enhance customer experiences during challenges, and invest in the tools and automation that prevent problems from impacting customers.
The Role & Impact
As the Senior Product Manager for Product Operations, you will oversee the products and systems essential for the smooth operation of Possible for our customers and internal teams. This role is ideal for someone who derives satisfaction from improving processes and recognizes that the often-overlooked areas of incident management, internal tooling, and operational automation significantly impact customer trust and organizational efficiency.
In your initial months, you will establish structured incident and bug management processes, define Service Level Agreements (SLAs), and create clear escalation paths to ensure that the appropriate issues reach the right individuals promptly.

