About the job
About Upstart
At Upstart, we are driven by a mission that makes a difference: to significantly lower the cost and complexity of borrowing for every American. Daily, we harness creativity, innovative experimentation, and cutting-edge AI to transform access to credit, empowering millions to achieve financial clarity and confidence.
As a premier AI lending marketplace, we collaborate with banks and credit unions to broaden access to affordable credit using technology that is both remarkably intelligent and deeply human. Our platform generates over one million predictions per borrower, utilizing more than 1,800 data signals to facilitate smarter, fairer decisions for millions. Yet, these figures only hint at the profound impact we have. Every idea, every voice, and every contribution brings us closer to a future where credit is not a barrier to financial progress.
We proudly embrace a digital-first approach, providing Upstarters the flexibility to excel from anywhere they thrive, alongside colleagues in over 80 cities across the U.S. and Canada. Digital-first doesn’t imply distant; we prioritize in-person connections through team gatherings, planning sessions, and collaborative moments that ignite creativity and trust. Whether you prefer to work from home or collaborate in-person at one of our offices in Columbus, Austin, the Bay Area, or our upcoming New York City office (opening Summer 2026), we support you in finding the work style that suits you best.
If you are passionate about solving meaningful challenges, eager to innovate with purpose, and motivated by work that truly makes a difference, we would love to connect with you.
The Team:
Upstart’s Growth team is focused on delivering a seamless loan application experience, enabling customers to effortlessly discover and access Upstart’s financial products. By crafting exceptional, customer-centric experiences, this team is pivotal in establishing Upstart as the go-to destination for consumer credit—fueling growth, boosting conversion rates, and harmonizing Upstart’s product offerings into a unified, multi-product marketplace.
As a Senior Product Designer on the Growth Design squad, you will influence how customers interact with Upstart beyond their initial application, concentrating on the moments and touchpoints that cultivate trust, encourage ongoing engagement, and foster long-term financial confidence. You will define experience strategies, lead user research, and design intuitive, insight-driven experiences across mobile and responsive web platforms, helping customers understand, manage, and revisit Upstart’s offerings. Collaborating closely with Product, Engineering, Data Science, and Marketing teams, you will balance experimentation with a cohesive long-term vision, creating experiences that enhance retention and loyalty.