About the job
Job Summary:
The Senior Operations Specialist at PFM Labs will be integral in enhancing operational efficiency within laboratory workflows. This position emphasizes the improvement of operational standards, quality assurance, and interdepartmental cooperation within PFM lab operations. The successful candidate should possess at least 5 years of hands-on laboratory experience and a comprehensive understanding of end-to-end laboratory processes, allowing for effective collaboration with scientific, operational, and quality assurance teams.
Reporting directly to the VP of Business & Operational Excellence, the Process Expert will assist in evaluating, designing, implementing, and continuously enhancing laboratory workflows to ensure smooth operations, clearly defined roles, and consistent delivery to both internal and external partners.
Main Duties & Responsibilities:
Process Mapping & Optimization
- Map existing and future laboratory processes, detailing roles, handoffs, and decision points.
- Engage in root-cause analysis with stakeholders to pinpoint core process challenges.
- Identify workflow bottlenecks, inefficiencies, and areas for improvement in alignment with ongoing PFM BOE initiatives.
- Recommend and execute process enhancements to boost efficiency, turnaround times, and overall performance.
- Assist in the creation and upkeep of process narratives, RACIs, SOP linkages, and training resources.
Operational Excellence & Governance
- Collaborate with lab managers, scientists, QA, and cross-functional SMEs to promote consistent execution across laboratories.
- Support discussions on organizational design where processes intersect with roles and responsibilities.
- Participate in lab maturity assessments and improvement projects.
Change Management & Stakeholder Engagement
- Facilitate the adoption of new or modified processes through the preparation of communication materials, training sessions, and documentation.
- Support teams during transitions to ensure clarity and accountability.
- Work closely with process owners and SMEs to instill a “Precision Way” of conducting lab operations.
Performance Monitoring
- Assist in the design or refinement of process-related KPIs and operational dashboards.

