Ro is a pioneering direct-to-patient healthcare company dedicated to empowering individuals to achieve their health objectives by providing seamless and effective care solutions. As the only organization to offer comprehensive nationwide telehealth services, including labs and pharmacy, Ro's integrated platform ensures a holistic healthcare journey from diagnosis through medication delivery to ongoing support. Since our inception in 2017, we have positively impacted millions of patients, reaching every county in the United States and addressing 98% of primary care shortages.
Recognized as one of the Fortune Best Workplaces in New York and Healthcare for four consecutive years (2021-2024), Ro has also earned accolades as the Best Workplace for Parents for three years running. In 2022, we were featured in the CNBC Disruptor 50 list.
About the Role:
As a Senior Engineering Manager at Ro, you will play a pivotal role in shaping the core platforms and operational systems that enhance patient care at scale. You will lead a dedicated team focused on developing and refining backend services and internal tools that facilitate efficient, reliable, and high-quality patient interactions. Your leadership will drive the integration of advanced automation and AI capabilities, streamlining care operations and optimizing the experience for thousands of healthcare providers and operators, ultimately impacting millions of patients.
You will oversee a crucial business function that lies at the intersection of healthcare delivery, product innovation, and engineering excellence. This role involves close collaboration with cross-functional teams, including engineering, product, design, data, clinical, and care operations, to enhance complex workflows such as task routing, appointment scheduling, provider access, billing, and prior authorizations. Your commitment to intelligent automation and decision-making will be critical in reducing manual processes, improving accuracy, and scaling our care delivery capabilities. Furthermore, you will be instrumental in elevating our engineering practices, partnering with fellow leaders to enhance service quality, reliability, and architectural robustness.
If you are passionate about leading and nurturing a talented engineering team while managing technically intricate systems that make a real-world difference — building resilient software within a regulated, mission-critical environment and contributing to an AI-driven platform for scalable healthcare delivery — we invite you to connect with us.