About the job
Veeam, a global frontrunner in data resilience, empowers businesses with the ability to manage their data seamlessly, anytime and anywhere. Our solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam serves over 550,000 customers globally, ensuring their operations remain uninterrupted. Join our team as we innovate and inspire, making a significant impact for some of the world’s leading brands. The future of data resilience is within reach—embrace it boldly with us.
About the Role
The Senior Director of Renewals for Enterprise will serve as a pivotal leader and operational driver, focusing on retention and growth across our enterprise portfolio in the EMEA and APJ regions (Central, East, South, North-West). Success in this role will be measured by the achievement of renewal and new business targets, enhancement of Net Revenue Retention (NRR), and the establishment of a high-performance, results-oriented culture.
What You’ll Do
- Strategic Coordination & Governance: Develop processes and frameworks to enable collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring effective execution of renewal strategies.
- Design engagement processes, playbooks, workflows, and training programs to facilitate collaboration and operational efficiency.
- Lead the team in achieving Account Growth Quotas (Renewal + Expansion).
- Collaborate with sales counterparts to ensure accurate forecasting for the pipeline and bookings.
- Create strategies to win back enterprise customers.
- Provide structured insights regarding customer and market trends within the enterprise sector.
- Impactful Communication: Act as a trusted advisor to executive leadership, translating intricate renewal strategies into actionable insights.
- Organizational Influence: Develop policies and frameworks for renewal governance, pricing, and compliance across regions.
- Engage directly with C-suite executives of our customers.
- Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

