About the job
About the Role
As a Senior Data Scientist within our Global Consumer Alliance, you will play a pivotal role in fostering a truly customer-centric ecosystem at HelloFresh. Our Global Customer Experience (GCX) team is dedicated to understanding the journeys of our customers and empowering market leaders with insights and intelligent solutions that enhance satisfaction, retention, and operational efficiency. We develop scalable models and GenAI systems that convert unstructured feedback into actionable sentiment insights, personalize compensation strategies to balance costs with customer loyalty, and improve every customer interaction—from self-service automation to agent-assisted support.
We seek a talented Senior Data Scientist who excels at translating complex customer and behavioral data into quantifiable business outcomes. You should be adept in predictive modeling, Natural Language Processing (NLP), or Generative AI (GenAI) and have a passion for leveraging data to craft meaningful customer experiences. If you thrive on working with diverse data sources, tackling open-ended challenges, and driving impactful changes for millions of customers, this position could be your ideal match—and you might just be the key ingredient we need!
At HelloFresh, we value individuals who will make us better. We recognize that skill development can take many forms and cherish diverse experiences! Even if you feel you don’t meet every requirement but believe you would excel in this role, we would love to hear from you.

