About the job

Join one of Hamburg's fastest-growing digital agencies! We are seeking dynamic individuals to enhance our Customer Success Team starting as soon as possible!
What does Cordes Consulting GmbH do?
As a creative advertising agency, we empower craft businesses with innovative social media strategies, helping them attract more regional skilled professionals. We position medium-sized companies as attractive employers on social networks.
If you are communicative and enjoy engaging with clients, this role is perfect for you. You will maintain close contact with our existing customers, capturing their needs and collaborating closely with our online marketing team to ensure their satisfaction.
Key Responsibilities (after comprehensive onboarding):
Conduct regular feedback calls with our clients regarding the progress of advertising campaigns.
Address inquiries from clients about the collaboration and campaign progress (both verbally and in writing).
Provide email support for incoming inquiries from existing clients.
Ensure and enhance customer satisfaction.
No prior experience in social media or marketing is required for our customer support positions. You will receive all necessary training during our thorough onboarding process.
Salary: Senior Customer Success Manager (m/f/d): €4,800 gross per month.
Opportunities for further development and advancement are available.
The typical onboarding phase lasts 2–4 months.
For more information about our company and your career at Cordes Consulting, visit www.cordes-karriere.de.
What you can expect from us:
Competitive compensation above industry average.
Comprehensive internal training: Our training system ensures you learn everything necessary for your new role.
Excellent advancement opportunities: We are planning significant growth in the coming years.
A modern 400 sqm office in downtown Hamburg, close to public transport.

