About the job
Unleash the Power of AI Orchestration with n8n!
n8n stands at the forefront of workflow orchestration, designed for a new era driven by AI. We empower technical teams to harness the freedom of coding combined with the rapidity of no-code solutions, enabling them to automate processes with unmatched efficiency. Supported by a vibrant community and over 500 integrations validated by builders, we are revolutionizing the integration of systems and scalability of impactful ideas.
Since our inception in 2019, our team has expanded to over 220 diverse professionals across Europe and the US, all linked by a collaborative spirit with our main hub in Berlin. Throughout this journey, we have:
Built a community of more than 650,000 active developers and creators
Achieved over 145,000 stars on GitHub, ranking us among the world's top 40 projects
Earned recognition as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
Secured $240 million in funding, culminating in a $2.5 billion valuation
Join us and be part of this exciting journey. We encourage you to explore n8n, regardless of your technical background, and share a snapshot of your first workflow with us. Start your journey here: app.n8n.cloud/register.
Now, we are on the lookout for a Senior Customer Success Manager to be the primary post-sales partner for our key enterprise accounts in the EMEA region. You will guide customers from their onboarding phase to achieving full-scale adoption of our solutions. Through a structured approach that includes kickoffs, success plans, quarterly business reviews (QBRs), and renewals, your role will be pivotal in translating product utilization into tangible business value and demonstrating clear ROI.
In this role, you will proactively monitor potential risks and escalations, analyze customer health and adoption metrics to facilitate progress, and develop scalable playbooks and initiatives that enhance customer outcomes.
Working closely with our Support, Solutions Engineering, Product, and Sales teams, you will transform technical success into sustainable revenue. This includes identifying upsell and cross-sell opportunities, driving renewals, and supporting an impressive ~120% net revenue retention (NRR) rate for our enterprise clients.

