Qualifications
Mandatory Requirements:Minimum of 10 years of experience in IT operations within an enterprise environment or equivalent experience.Proficient in PowerShell scripting.Extensive knowledge of IT systems, including Windows OS, device management, networking, applications, and infrastructure.Additional Skills (Preferred):Experience in developing ServiceNow workflows.Familiarity with endpoint monitoring and observability tools for infrastructure reliability, such as NexThink, Riverbed, and Dynatrace.Certifications:Two or more certifications, with at least one from each of the following groups:Group 1 (Process Driven Certifications):DevOps Institute: Site Reliability Engineering Foundation or Site Reliability Engineering Practitioner, demonstrating knowledge of applying DevOps principles to endpoint engineering.ITIL 4 Foundation Certification, showcasing understanding of the ITIL framework and best practices for IT Service Management.
About the job
Join Assurity Trusted Solutions (ATS), a proud subsidiary of the Government Technology Agency (GovTech), as we continue to lead in innovative solutions within a rapidly evolving digital and cyber landscape. For over a decade, ATS has been a trusted partner, delivering a diverse range of products and services, from infrastructure and operational services to authentication, governance, and assurance services. Collaborating closely with GovTech, government agencies, and commercial partners, we strive to mitigate cyber risks and enhance security measures.
Key Responsibilities:
• Collaborate with Product Owners, internal engineering teams, and Product Principals to manage a variety of endpoint management tools, such as:
- Windows Autopilot
- Intune
- Application control
- Scripting and automation
- Virtual Desktop Infrastructure
- Microsoft Graph API
• Coordinate with Central ICT Infra teams to manage the on-prem components of these platforms.
• Execute change, release, incident, and problem management processes.
• Ensure prompt resolution of requests and queries.
• Conduct incident response and recovery, analyzing root causes and submitting RCA reports.
• Enhance operational effectiveness by implementing monitoring and alerting tools.
• Document requirements and specifications to meet the needs of all Public Service agencies.
About Assurity Trusted Solutions
Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech), committed to providing innovative solutions and trusted services that enhance security in a digital world. With a decade-long partnership with GovTech, ATS excels in delivering tailored services that address the challenges of a complex cyber landscape, ensuring the safety and reliability of operations for government entities and commercial partners alike.