About the job
Join our dynamic team as a Senior Business Analyst specializing in Product Modelling for our innovative ITSM platform. This platform serves as the primary digital interface for Deutsche Telekom (DTAG) to engage with our extensive B2B customer base throughout their entire contract lifecycle. Within the ITSM platform, all DTAG products and services are meticulously detailed in a structured digital format known as product models, housed in our electronic product catalog.
In this pivotal role, you will spearhead the development of customer-specific catalog entries as well as standard DTAG products offered through the ITSM platform. Collaboratively liaising with teams from Service Design, Solution Design, Product Portfolio Management, and DT IT, you will ensure that product models are crafted in a way that facilitates seamless catalog implementation.
Your Responsibilities
- Establish a structured digital representation of products and services tailored for large B2B clients.
- In alignment with product prioritization, partner with Solution Design for customer-specific entries and Portfolio Management for standard offerings.
- Extract and organize all pertinent product data, including:
- product structure
- order parameters
- dependencies
- order workflows
- Ensure product models maintain an optimal level of complexity, balancing simplicity with the requirements of ITSM use cases.
- Create product models using a Catalog Management Tool (to be introduced in 2026) or document them in a format that supports DT IT implementation.
- Develop and enhance a reusable product model library.
- Oversee and maintain product models throughout the product and contract lifecycle.
- Define, harmonize, and evolve product modelling guidelines for the ITSM platform team.
Key Responsibilities
- Design and continuously refine product modelling guidelines for ITSM applications.
- Take full ownership of selected product models, encompassing:
- Gathering essential information from TDG experts (Solution Design & Portfolio Management)
- Defining models with a strong emphasis on reusability
- Ensuring compatibility with existing production models
- Implementing models directly or preparing detailed handover documentation for DT IT
- Adapting product models as contracts and products evolve over time.
- Manage and govern the product model library for future utilization.

