About the job
At Vanta, we are dedicated to empowering businesses to earn and demonstrate trust through continuous monitoring and verification of security. Our mission is to equip companies with the tools they need to enhance their security practices effortlessly. We pride ourselves on cultivating a supportive and talented team, where success is achievable with or without prior security experience.
In this pivotal senior role, you will be entrusted with managing and expanding relationships with our most strategic and intricate customer accounts across the EMEA region. As an integral part of our post-sales organization, you will drive revenue growth through renewals, upsells, and expansion opportunities while ensuring outstanding customer satisfaction and outcomes.
Our team's primary objective is to achieve substantial net revenue expansion for the Vanta customer base, as evidenced by our Net Revenue Retention metrics. You will ensure that customers' security and compliance objectives align with their growth aspirations and our innovative solutions.
This position is based in our London or Dublin office, featuring a hybrid work schedule with in-office days on Tuesday, Wednesday, and Thursday.
Your Responsibilities as a Senior Account Manager at Vanta:
Revenue Generation & Growth
Surpass revenue targets for your assigned portfolio, focusing on renewals, upsells, and expansions.
Craft and implement strategic account plans to maximize customer lifetime value.
Identify and capitalize on expansion opportunities across Vanta's diverse product offerings (Core, Plus, Scale packages, EPD modules, Trust Management, Vendor Risk Management).
Navigate complex procurement processes and manage multi-stakeholder sales cycles effectively.
Collaborate with the Customer Success team to ensure a seamless customer journey and pinpoint growth indicators.
Strategic Account Management
Oversee a portfolio of high-value strategic accounts throughout EMEA, including enterprise customers with intricate organizational structures.
Cultivate and sustain executive-level relationships with C-suite and senior stakeholders.
Conduct Quarterly Business Reviews (QBRs) and strategic planning sessions with key accounts to align on objectives.
Act as the voice of the customer within the organization, advocating for their needs and influencing the product roadmap.
Gain a comprehensive understanding of customer business models to identify growth opportunities and enhance service delivery.

