About the job
Join our dedicated team at CrewBloom as a Security Dispatcher, where your attention to detail and reliability will play a pivotal role in our security operations. As a Security Dispatcher, you will act as the central communication link, managing security personnel, tracking activities, and ensuring swift responses to any incidents. This role is perfect for those who excel in multitasking, possess exceptional communication skills, and can maintain composure in high-pressure situations.
Key Responsibilities
- Coordinate and dispatch security officers and patrol units effectively.
- Monitor alarms, cameras, radios, and other communication systems.
- Receive, document, and relay incident reports and service calls promptly.
- Keep accurate logs of calls, incidents, and personnel activities.
- Engage in clear communication with clients, security staff, and supervisors.
- Escalate emergencies following company protocols.
- Ensure adherence to company policies and procedures.
- Deliver professional customer service consistently.
Requirements
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Able to multitask efficiently in a fast-paced environment.
- Proficient in using computers and basic office software.
- Availability to work 12-hour shifts, including nights, weekends, and holidays.
- Exhibit a professional demeanor and strong attention to detail.
Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps that can support work during power outages.
- Primary Device:
- Desktop or laptop with:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent processor.
- At least 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor and be functional during power interruptions.
- A working webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our innovative and inclusive culture that values your unique contributions and fosters your professional growth.