About the job
About Renaissance
At Renaissance®, we are at the forefront of pre-K–12 educational technology! Our innovative solutions empower educators to analyze, customize, and create personalized learning paths for students. This enables them to focus on what truly matters—delivering dynamic learning experiences in the classroom. Our dedicated team and educational partners have significantly contributed to student growth, with our solutions being implemented in over a third of U.S. schools and more than 100 countries globally.
We embody our mission through our core values: mutual trust, collaborative success, a commitment to excellence, accountability, and continuous growth.
Job Description
As a Customer Success Manager (CSM) at Renaissance, you will play a crucial role in the journey of educators and administrators from onboarding to ongoing support and renewal. Your primary objective will be to ensure that our customers derive maximum value from our platforms, leading to successful student learning outcomes. You will oversee a portfolio of District and School accounts, driving effective implementations at scale while aligning with Renaissance’s organizational objectives.
Territory: Washington and Oregon
In this role as CSM Scaled, your responsibilities will include:
- Managing a high-volume portfolio of 300–350 accounts, contributing to approximately $2.5M in Annual Recurring Revenue (ARR) through proactive engagement and risk management to enhance retention and customer satisfaction.
- Implementing a scaled engagement strategy, categorizing customers by ARR and utilizing a combination of automated, broad outreach, and targeted high-touch interactions.
- Delivering value through data-driven insights and personalized strategies that lead to improved user engagement and educational outcomes.

