About the job
YOUR ROLE
As a Sales Consultant, you will play a crucial role in delivering an exceptional shopping experience to our customers. You will welcome customers, guide them through the store, and assist them in finding their desired products. By adhering to our core values, you contribute to both your personal success and the success of the company.
Specifically, you will:
- Share your fashion knowledge and product insights to assist customers in making informed choices.
- Collaborate with your colleagues to provide outstanding service at every stage of the customer experience, including promoting our customer loyalty program.
- Ensure that all store areas, including floors and common spaces, are always clean and organized.
- Participate in the opening and closing of the store.
- Represent the brand positively in all customer interactions.
WHO YOU'LL WORK WITH
Our stores are the heart of our company, where customers primarily experience our brand. As part of a dynamic store team, every role—from Sales Consultants, Department Managers, Store Managers, to Visual Merchandisers and Cashiers—contributes to creating an inspiring environment. Additionally, you will connect with your area's team to share information and achieve your goals collaboratively. Together with your team, you will play a significant role in helping customers express their personalities through the latest trends and timeless styles. By building meaningful relationships with customers in our stores, we will make fashion accessible and sustainable for all.
WHO YOU ARE
We are looking for individuals who have:
- A passion for customer service and an interest in fashion—we will teach you the rest!
- Experience in customer service in fashion or retail is considered an advantage.
Who are:
- Team-oriented and enjoy working in a fast-paced environment.
- Communicative and creative with a strong desire for learning and development.
- Flexible and action-oriented.
WHO WE ARE
The H&M Group is a global company consisting of strong commercial brands. Our goal is to prove that there is no need to compromise between excellent design, affordable prices, and sustainable solutions. We want to make fashion accessible for everyone, placing our customers at the center of every decision we make.