About the job
YOUR ROLE
As a Sales Associate at H&M, you will be pivotal in crafting an exceptional customer experience. You will warmly welcome customers, guide them throughout the store, and assist them in finding the perfect products while showcasing our offerings. By aligning with our values, you will contribute to both your success and that of the company.
Your responsibilities include:
- Sharing your fashion knowledge and product insights to help customers select the best items for their needs.
- Collaborating with your team to provide outstanding service at every stage of the customer journey.
- Ensuring the sales floor and stock are well-stocked, organized, and inviting.
- Participating in opening and closing procedures for the store.
- Positively representing the brand in all customer interactions.
YOUR TEAM
Our stores are the heart of our group, where customers experience our brand firsthand. As a member of the store team, every employee - from Sales Associates to Department Managers, Visual Merchandisers, and Store Managers - plays a vital role in creating an inspiring and welcoming environment.
You will collaborate across stores to share ideas and succeed together. Alongside your team, you will be crucial in helping customers express their individuality through the latest trends and timeless styles. By connecting with our customers, we make fashion accessible and sustainable for everyone.
ABOUT YOU
We are seeking team members who ideally have experience in customer service within fashion, retail, or similar sectors.
We are looking for individuals who are:
- Passionate about fashion and committed to providing an exceptional customer experience while promoting our products and driving sales.
- Thriving in collaborative, dynamic, and engaging environments.
- Communicative, creative, and eager to work with digital tools in-store, with a strong desire to learn and develop.
- Flexible and action-oriented.
ABOUT US
The H&M Group is a global company with strong fashion brands. Our mission is to demonstrate that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We aim to liberate fashion for as many people as possible, with our customers at the center of every decision we make. We are composed of thousands of passionate and talented employees united by our shared culture and values. Together, we strive to use our influence and knowledge to push the boundaries of fashion.

