About the job
YOUR ROLE
As a Sales Associate at H&M, you will be instrumental in crafting an exceptional customer experience. You will welcome customers, guide them through the store, and assist them in finding the products they need while showcasing our merchandise. By aligning with our values, you will contribute to both your success and that of the company.
You will:
- Share your knowledge of fashion and products to help customers select the items that suit them best.
- Collaborate with your team to deliver outstanding service at every step of the customer journey.
- Ensure that the sales floor and stock are well-stocked, organized, and inviting.
- Participate in the store's opening and closing procedures.
- Represent the brand positively in all customer interactions.
TEAM COLLABORATION
Our stores are the heart of our group, where customers experience our brand in person. As a member of the store team, every colleague – Sales Associates, Department Managers, Visual Merchandisers, and Store Managers – contributes to creating an inspiring and welcoming environment.
You will work together with team members across stores to share ideas and achieve success collectively. Alongside your team, you will play a vital role in helping customers express their personality through the latest trends and timeless styles. By connecting with our clients, we make fashion accessible and sustainable for all.
WHO YOU ARE
We are looking for colleagues with ideally some customer service experience in fashion, retail, or similar sectors.
And individuals who are…
- Passionate about fashion and committed to providing an exceptional customer experience while promoting our products and driving sales.
- Thriving in collaborative, dynamic, and engaging environments.
- Communicative, creative, and eager to work with digital tools in-store, with a strong desire to learn and grow.
- Flexible and action-oriented.
ABOUT US
The H&M Group is a global company with strong fashion brands. Our aim is to demonstrate that exceptional design, affordable prices, and sustainable solutions can coexist. We want to liberate fashion for the many, with our customers at the heart of every decision we make. Our team comprises thousands of passionate and talented individuals united by our common culture and values. Together, we aim to leverage our influence and knowledge to drive positive change in the industry.

