About the job
WHAT YOU’LL DO
As a Sales Advisor at H&M, you will be instrumental in crafting a memorable shopping experience for our customers. Your responsibilities will include welcoming visitors, guiding them throughout the store, and assisting them in locating their desired products while highlighting our offerings. By embodying our values, you will not only drive your personal success but also contribute to the overall success of our company.
You will:
- Utilize your fashion and product knowledge to assist customers in making informed decisions.
- Work collaboratively with your team to provide exceptional service throughout the entire customer journey.
- Maintain a well-stocked, organized, and inviting sales floor and back of house.
- Assist with store opening and closing procedures.
- Positively represent yourself and the brand in all customer interactions.
WHO YOU’LL WORK WITH
Our stores are at the core of our brand, where customers experience our offerings firsthand. As a vital member of the dynamic Store Team, your role—as part of a collaborative environment—will involve working alongside Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, and other team members, all contributing to an inspiring and welcoming atmosphere. You will also engage with the broader Area Team, sharing insights and working together towards shared success. Together with your team, you will empower customers to express their individuality through the latest trends and timeless styles, making fashion accessible and sustainable for everyone.
WHO YOU ARE
We seek individuals who possess…
- Experience in customer service, particularly within the fashion, retail, or related sectors.
And individuals who are…
- Passionate about fashion and committed to delivering an outstanding in-store experience while promoting our products and driving sales.
- Thriving in collaborative and fast-paced environments.
- Communicative, creative, and eager to learn and adapt to new store technologies.
- Flexible and action-oriented.
WHO WE ARE
H&M Group is a global powerhouse of diverse fashion brands and initiatives. Our mission is to demonstrate that exceptional design, affordability, and sustainability can coexist. We aim to liberate fashion for everyone, placing our customers at the center of all our decisions. We are a collective of passionate and talented individuals unified by our shared culture and values. Together, we strive to leverage our influence, scale, and expertise to drive the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we take pride in fostering a vibrant and welcoming workplace, where every employee can thrive and contribute to our mission of positive change in the fashion world.

