About the job
Over a decade ago, I envisioned a pioneering French fashion brand born online, initially named Les Composantes, which has now evolved into Sezane. Our core values have remained steadfast: innovation, creativity, quality, and exceptional service are at the heart of our mission.
We are seeking imaginative, well-organized, and proactive individuals who are passionate about continuous improvement. If you approach your work with respect for others and believe that with the right tools, anything is achievable, we want to hear from you!
As we prepare to launch our new pop-up store in Munich from the end of August to the end of May, we are looking for enthusiastic Sales Advisors (M/F) for full-time positions. This role will be based in Munich.
Reporting directly to the Pop-up Manager, your key responsibilities will include:
Providing an Exceptional Customer Experience:
- Prioritize customer satisfaction to ensure outstanding service;
- Represent the Sezane brand through impeccable presentation and grooming standards;
- Welcome customers with warmth and empathy to create memorable experiences;
- Understand customer personalities to discern their preferences;
- Introduce customers to our brand and diverse product offerings;
- Act as an ambassador for our omnichannel approach, bridging both in-store and online experiences;
- Demonstrate curiosity and develop a deep understanding of our brand and products;
- Proactively suggest unique actions to enhance the customer experience;
- Address and resolve complaints to ensure customer satisfaction;
- Be knowledgeable about our CSR policies to assist inquiries.
Upholding Brand Image:
- Understand the fundamentals of Sezane merchandising;
- Ensure accurate product labeling on the sales floor;
- Participate in merchandising strategies and follow-up;
- Facilitate an inspiring and engaging shopping environment;
- Monitor and maintain the commercial appearance of the point of sale;
- Possess a solid fashion knowledge to provide informed suggestions.
Ensuring Efficient Operations:
- Implement Sezane's policies, standards, and procedures;
- Process transactions accurately in line with operational protocols;
- Handle specific operational tasks such as returns, exchanges, and reservations;
- Assist in determining staffing needs to fulfill customer expectations;
- Manage inventory effectively.