About the job
About the Role
Join H&M as a Sales Advisor at our Traverse Mountain Outlets, where your primary responsibility is to deliver outstanding customer service. You will welcome and guide customers through the store, actively engage in selling our exciting products, and provide valuable support and guidance. Utilize your fashion expertise to equip customers with all the necessary information, ensuring they have an exceptional shopping experience. You will collaborate with your team to maintain a clean, tidy sales floor and back of house, contributing to the overall customer satisfaction.
A Day in the Life
At H&M, no two days are alike. A typical day will include:
- Delivering excellent customer service: Welcoming and guiding customers through the store, enhancing their OMNI shopping experience, and offering direct assistance.
- Engaging with customers to provide top-notch service.
- Helping customers discover fashion trends, stories, and products across all store areas.
- Effectively promoting and selling our diverse range of products.
- Actively advocating for our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Representing the H&M brand positively in every customer interaction.
- Collaborating with the store management team to meet sales targets through various commercial and operational actions.
Fashion & Trend Awareness
- Staying informed about the latest fashion trends, styles, brands, and competitors.
- Using your product and fashion knowledge to provide relevant insights to customers.
Team & Development
- Sharing your customer service, fashion, and operational knowledge with colleagues.
- Adhering to all store procedures, routines, and legal requirements.
- Engaging in constructive feedback with colleagues to foster learning and development.
- Participating in onboarding and training processes relevant to your role and future growth.
Retail Operations/Visual & Commercial Execution
- Managing the complete garment cycle, from unpacking and restocking to steaming and garment care.
- Operating fitting rooms and checkout areas in line with best practices.
- Contributing to a well-presented sales floor and organized stockrooms.
- Supporting garment presentation and maintaining attractive merchandise displays.

