About the job
If you are a meticulous professional who prides yourself on delivering exceptional quality and diligently adhering to established protocols, this opportunity could be perfect for you! Do you have a passion for refining procedures and enhancing training programs? Are you well-versed in Safer Gambling regulations pertinent to the German market? If so, the position of Safer Gambling Specialist - German Speaking (m/f/x) may be the ideal next step in your career. Your proactive and collaborative approach will facilitate close partnerships with the Head of Safer Gambling and essential stakeholders to ensure compliance, minimize errors, propose process enhancements, and document guidelines that drive excellence within our Customer Operations.
Your Responsibilities:
- Assist the Head of Safer Gambling in the continuous enhancement of the player protection system through the evaluation of customer data and the implementation of effective risk mitigation strategies.
- Contribute to the validation framework to confirm the operational integrity of player protection functions and processes.
- Work closely with the Player Safety team in Customer Operations, acting as a key point of contact for inquiries from internal stakeholders.
- Manage content related to player protection, such as responsible gaming pages, and aid in the preparation of documents and reports for external stakeholders and regulators.
- Ensure that player protection training is conducted in accordance with relevant regulations and the Group’s Player Protection Concept.

