About the job
Who We Are:
At Formic, we are dedicated to transforming American manufacturing by making automation accessible to every factory. As challenges such as labor shortages, rising costs, and increasing global competition mount, automation has become essential for manufacturers wishing to remain competitive.
We offer automation solutions through a Robotics-as-a-Service model, integrating industrial robotics, proprietary software, and comprehensive support into one cohesive solution. By eliminating traditional barriers of cost, complexity, and risk, we empower manufacturers to implement automation swiftly and achieve significant improvements in throughput, safety, and operational efficiency without the burden of substantial upfront investments.
Supported by prominent investors like Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is rapidly expanding and laying the groundwork for a new era of high-performance, Made in America production.
About the Team:
The Fleet Operations Team is crucial in driving uptime and operational efficiency across Formic’s expanding fleet of deployed robotic systems. Operating within live manufacturing environments, this team is responsible for diagnosing issues, restoring production, and continuously enhancing system reliability on a large scale. Fleet Operations works at the intersection of robotics, controls, and real-world factory execution, ensuring that Formic’s automation consistently delivers measurable performance across various industrial applications.
About the Role:
As a Robotics Field Service Engineer, you will serve as the primary technical owner for Formic’s deployed robotic cells. Your responsibilities will include diagnosing failures, restoring systems to operational status, performing preventative and corrective maintenance, and representing Formic directly within customer facilities.
This role requires a hands-on approach and a high level of accountability in uptime-critical environments. To succeed, you must possess strong troubleshooting skills, maintain composure during production interruptions, and ensure thorough documentation. Your contributions will have a direct impact on fleet performance, customer satisfaction, and the long-term reliability of our systems.