About the job
Join Our Team as a Retail Operations Lead at M-KOPA!
Are you a seasoned professional in retail or field operations? Do you understand the critical difference between a high-performing team and one that merely shows up? At M-KOPA, we believe that effective leadership is the key to bridging that gap. We are seeking an operational leader who can set daily standards, ensure accountability, and foster relationships, while swiftly identifying what works and what doesn’t during store visits.
This is your opportunity to make a significant impact in our South African operations as we grow our customer base and retail presence.
About M-KOPA
M-KOPA is a pioneering pan-African fintech company committed to providing financial access to individuals historically excluded from such opportunities. With over seven million customers, we have facilitated access to credit, smartphones, solar energy, and electric mobility, unlocking more than $2 billion in credit. Our customers report a remarkable 86% improvement in their quality of life. Join our diverse workforce of over 2,300 employees and 35,000 agents dedicated to expanding financial access across the continent.
Why Now?
M-KOPA is on an ambitious growth trajectory, aiming to increase our customer base from seven million to ten million. As we expand our retail footprint, we are intentionally hiring across various functions to build the necessary infrastructure for our next phase of growth. The Retail Operations Lead position is crucial to this effort, placing you at the center of our operational strategies in South Africa.

