About the job
As a Restaurant General Manager at Freddy's Frozen Custard & Steakburgers, you will oversee the efficient and technical operations of our store, ensuring that we meet and exceed Freddy's standards of quality, service, and timeliness. This vital role demands a focus on controlling labor and food costs, building strong relationships with our guests, addressing their concerns, and exemplifying exceptional hospitality. You will also be responsible for training and refining staff while fostering teamwork through employee motivation. Additionally, you will coordinate staff scheduling and manage product ordering in alignment with sales volume.
Key Responsibilities:
- Adhere to all Company Standard Operating Procedures.
- Educate and uphold Freddy’s standards of quality, service, and timeliness.
- Foster an environment of open communication, positivity, and trust among all team members.
- Prioritize customer satisfaction in every aspect of operations.
- Lead by example, maintaining a professional image and demeanor.
Financial Management:
- Conduct daily labor analysis to maintain target labor percentages.
- Strictly enforce quality control measures and standardized portion guidelines.
- Analyze sales trends and forecasts to make informed decisions regarding key costs.
- Enhance productivity while upholding quality standards.
Health & Safety Compliance:
- Ensure full compliance with health department regulations.
- Address critical violations promptly and implement corrective actions.
- Conduct inspections and resolve ongoing issues proactively.
Additional Duties:
- Meet guest needs and resolve complaints with enthusiasm and commitment.
- Review and approve all employee schedules and forecasts.
- Coordinate opening and closing activities safely and efficiently.
- Complete all operational checklists daily.
- Ensure adherence to cash handling procedures.
- Accurately complete administrative forms in a timely manner.
- Address team performance issues constructively, adhering to policies.
- Proficient in Microsoft Office, including Excel and Word.
Physical Requirements:
- Ability to stand and walk for extended periods.