About the job

Join us in creating unforgettable experiences with Australia’s premier experiential tourism company.
Role Overview
The Reservations Supervisor plays a pivotal leadership role within the Reservations Team, ensuring that operations run smoothly while delivering an outstanding guest experience. This position is dedicated to fostering team development and maintaining high booking conversion rates. It highlights the importance of teamwork, effective communication, and operational excellence to guarantee a seamless and memorable experience for guests.
Key Responsibilities:
- Oversee the daily functions of the Reservations Team to achieve service excellence and operational efficiency.
- Assist the Customer Service & Sales Manager in team leadership and managing escalations.
- Coordinate staff schedules, monitor work hours, and facilitate team training and development initiatives.
- Manage bookings, prepare manifests, and adjust availability based on demand and weather conditions.
- Ensure precise invoicing and vessel reconciliation, while maintaining high performance across website and OTA channels.
- Effectively communicate updates, promotional offers, and operational changes to the team.
- Support reporting efforts and maintain accurate internal documentation.
About You
We are looking for a dynamic and enthusiastic leader with a passion for providing exceptional guest experiences. The ideal candidate will possess strong multitasking abilities, meticulous attention to detail, and previous experience in a supervisory or managerial role. You will cultivate a collaborative, high-performing culture while supporting ongoing staff development and demonstrating proactive problem-solving skills. Strong communication abilities and the capacity to build robust internal and external relationships are essential.
Qualifications for Success:
- Proven leadership and team management skills.
- Exceptional organizational capabilities with a focus on detail.
- Able to handle multiple tasks and thrive in a fast-paced environment.
- A proactive approach to problem-solving and decision-making.
- Strong communication skills for effective collaboration with team members and stakeholders.
About Cruise Whitsundays
Located in Airlie Beach, Cruise Whitsundays is the leading marine-based tour and transport provider in the Whitsundays. We offer breathtaking encounters with the Great Barrier Reef, Whitehaven Beach, and the stunning islands of the Whitsundays, operating a fleet of ten well-equipped vessels to enhance our guests' experiences.

