About the job
Join Grecotel Hotels & Resorts, Greece's premier hotel chain, as a Reservations Agent. In this vital role, you will be the first point of contact for our guests, addressing their inquiries and managing bookings with exceptional care and professionalism. You'll respond to requests from guests, travel agencies, and other networks through our email, phone, and central reservation system, ensuring adherence to our standard operating procedures. Reporting directly to the Reservations Manager, you'll thrive in a supportive and inspiring work environment that fosters personal and professional growth. By becoming part of our esteemed hospitality brand, you will contribute to creating luxurious experiences across Greece's most breathtaking destinations.
Key Responsibilities
- Efficiently manage incoming reservation calls and emails, providing outstanding customer service while accurately entering guest information into the reservation system.
- Respond to inquiries about room availability, rates, amenities, and current promotions.
- Assist guests in modifying or canceling existing reservations as needed.
- Collaborate with other departments to ensure guest requests and special arrangements are communicated and executed effectively.
- Process payment transactions while ensuring accuracy in billing and financial documentation.
- Maintain thorough knowledge of hotel facilities, services, and local attractions to offer personalized recommendations to guests.
- Address guest complaints or concerns with professionalism and empathy, working toward satisfactory resolutions.