About the job
Join our vibrant team at Grand Mercure Bangalore as a Reservation Associate! We are seeking a passionate individual with a keen eye for detail to enhance our reservation operations. In this pivotal role, you will provide outstanding customer service while expertly managing bookings. You will thrive in our fast-paced, collaborative environment, where your organizational skills and customer-centric approach will significantly elevate guest satisfaction and contribute to our business success. If you are efficient, empathetic, and dedicated to fostering positive customer experiences, we would be thrilled to hear from you!
- Accurately process and manage customer reservations using our reservation management systems, ensuring all details are captured with precision.
- Respond to customer inquiries via phone, email, and chat with professionalism and warmth, offering comprehensive information about availability, pricing, and services.
- Maintain detailed and organized records of all reservations, modifications, and cancellations, adhering to company policies and procedures.
- Address customer concerns and resolve conflicts with empathy and transparency, escalating complex issues to supervisors when necessary.
- Collaborate with other departments, including operations, housekeeping, and management, to ensure seamless service delivery.
- Support sales objectives by identifying opportunities for upselling and cross-selling based on customer needs and booking patterns.
- Effectively multitask during peak periods, prioritizing reservations and customer requests to meet deadlines and service standards.

