Qualifications
5+ years of experience in research, insights, or strategy roles, with a strong emphasis on qualitative research.Proficient in managing projects autonomously, from conceptualization through execution, utilizing our AI platform.Skilled in translating qualitative and quantitative data into actionable insights that clients can implement.Confident in leading customer meetings, onboarding, and training sessions both pre- and post-sales.Adept at creating research and product-focused content, documentation, and enablement resources.Collaborate effectively with Sales, Customer Success, Product, and Engineering teams to translate client feedback into meaningful product and business outcomes.
About the job
At Outset, we have revolutionized the research landscape by leveraging AI-powered user interviews, enabling brands to unlock deeper qualitative insights at an unparalleled speed and scale.
Renowned global companies such as Hubspot, Microsoft, Uber, and Nestle rely on Outset to navigate the complexities of user research efficiently.
The research industry is expansive, exceeding $140 billion and continuously evolving, presenting a prime opportunity for disruption. Traditional methods are often outdated and costly—this is where we excel.
Supported by leading Silicon Valley investors, Outset successfully raised a $30 million Series B in December 2025, just six months post-Series A, with notable participation from Radical Ventures, M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
Following a remarkable year of growth, our business has expanded eightfold as enterprise clients from various sectors embrace AI-moderated research as the benchmark for understanding consumer behavior.
We are a cohesive team of 30 professionals located in San Francisco’s Financial District, dedicated to serving some of the world's largest enterprises.
We are seeking a Research Manager to join our Customer Experience team at Outset! In this pivotal role, you will serve as a trusted advisor, providing both product knowledge and research proficiency. Your expertise will guide customers from initial research inquiries to actionable insights, transforming complex feedback into clear directives.
About Outset
Outset is at the forefront of research innovation, providing AI-enhanced user interviews to uncover profound insights for leading global brands. With a commitment to disrupting the traditional research industry, we leverage cutting-edge technology to streamline research processes and deliver actionable results.